Return & Refund Policy
Hassle-free returns. Full transparency. Your satisfaction, guaranteed.
At WellDap, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to make it right. This policy applies to orders shipped within India only and explains your rights and the simple steps to start a return or refund.
Please note: Return shipping is arranged by the customer, except where the fault is ours (wrong, damaged, defective or missing items).
1. Return Conditions
To qualify for a return or refund, the product must meet the following conditions:
Condition | Requirement |
|---|---|
Original condition | Unused, unwashed, and in its original packaging |
Packaging & accessories | All tags, labels, accessories, and invoices must be included |
Proof of issue | An unboxing video is mandatory for damaged, defective, or missing item claims |
No tampering | The product must not be altered or different from what was shipped |
2. What We Do Not Cover
Scenario | Policy | Status |
|---|---|---|
Change of mind | Returns for personal preference (colour, size, style) are not accepted unless the item is unused and in original condition. Return shipping charges apply and are borne by the customer. | Partial |
Custom / printed products | Once an order for a custom-printed product is placed, it cannot be cancelled or returned. These items are made to order, carry a non-recoverable production cost and cannot be resold. | Not covered |
Unreported damage | Claims for damaged or missing items reported after the 48-hour window cannot be processed. | Not covered |
Used or altered products | Products that have been used, washed or damaged after delivery are not eligible for return. | Not covered |
Design-related issues | We do not accept returns for personal dissatisfaction with a product's design, layout, colours or look. | Not covered |
3. Rejection / Refusal of a Parcel
If you refuse to accept a parcel after it has been dispatched (without a valid reason such as visible damage at the time of delivery), the following deductions apply to your refund:
Deduction | Amount |
|---|---|
Shipping charge | 2× the original shipping fee (covers forward and reverse logistics) |
Packing & handling fee | 10% of the product value |
These deductions recover the logistics and packaging costs already incurred.
4. Refund Process
Once your return is received and inspected at our facility:
Step | Timeline |
|---|---|
Inspection | Within 2 business days of receipt |
Approval | Notified by SMS/ email |
Refund | Within 7 business days of approval |
Total | About 7–10 business days |
Inspection: We verify the product's condition and packaging.
Approval: We notify you by email/SMS of approval or rejection within 2 business days of receipt.
Refund issued: Approved refunds are processed to your original payment method within 7 business days of approval.
5. Courier Delays
If your delivery is delayed beyond the standard timeframe due to courier issues:
Track your order regularly. If there are no updates for 15 days after dispatch, contact us immediately.
We will escalate with the courier partner and resolve the issue case by case.
If a shipment cannot be delivered by the original courier, we will reroute it through an alternative courier. Custom-printed products will not be taken back under any circumstances.
6. Frequently Asked Questions
Who pays for return shipping?
If the return is due to our error — a wrong, damaged, defective or missing item — WellDap covers return shipping in full. For change-of-mind or customer-error returns, the customer bears the return shipping cost.
How long do I have to report an issue?
Most claims must be raised within 24 hours of delivery. "Product not as described" complaints have a shorter window of 24 hours. An unboxing video is required for damage, defect and missing-item claims.
How long does a refund take?
After we receive and inspect your return, approval takes up to 2 business days, and the refund is processed to your original payment method within 7 business days of approval — about 7–10 business days in total.
What happens if I refuse the parcel?
Refusing a dispatched parcel without a valid reason results in deductions from your refund: 2× the original shipping fee plus a packing & handling fee of 10% of the product value.
Contact Us
Email: support@welldap.com
Support hours: Monday – Saturday, 9:00 AM – 7:00 PM
Policy Updates
WellDap reserves the right to update this policy at any time. Any changes will be posted on this page with an updated effective date.
Last updated: September 2026